Troubleshooting

I can’t log in

Make sure you are using the correct username and password to log in and that your account has been confirmed via email or text. If you are sure the username is correct please try to reset your password by pressing Login >> ‘Forgot Password?’. Enter the email address used for your account. Shortly after requesting a new password, an email will be sent with instructions and it will also display your username. Make a note of this and try again or reset your password to start fresh. If you still cannot log in after all options please email hello@dopplle.com and we will help you out!

I can’t remember my password?

On the login screen there is a button – ‘Forgot Password?’. Click this and follow the instructions to reset your password.

Do you have a code?

This is for new users of the Dopplle app. There may be promotional codes available to use, which you can put in here. (The codes are case sensitive, so please add them as displayed)