Swapping T&C's

These terms and conditions (the “Swapping Conditions”) set out the basis on which you can swap clothes via Dopplle Swap Events and app.

Please read these Swapping Conditions carefully before swapping pieces.

By swapping pieces via the Dopplle app, you indicate that you accept these Swapping Conditions and that you agree to abide by them. If you do not agree to these Swapping Conditions, you must not use our app to swap pieces.

Items will be checked for quality purposes, and any items that do not meet our standards will be refused. Our decisions are final and no Dopplle Coins will be granted for these items. If you do not want to take the item back with you, a clothing bin will be provided.

1 Dopplle Coin will be added to your account per item donated to a swap event that is deemed acceptable.

Dopplle coins from events can be used throughout the time of the event. When the event has finished any remaining coins will show in the Dopplle App, on the Dashboard.

If you have any questions about the Swapping Conditions please contact us at hello@dopplle.com

1. Dopplle’s Role

We offer a service that facilitates swapping of pieces between registered users of the app and swap events.

We are not responsible for any misinformation provided to you on the app or events and or your receipt of any piece swapped.

We are not a party to the agreement between you, and the other party involved in the swap.

2. Swappers responsibilities

(i) Images and description provided are a true reflection of the condition of the item(s) being shared on the Dopplle platform.

(ii) Current retail value stated is genuine and is accordingly adjusted to reflect the age of the garment and the amount of times it has been worn.

(iii) The item(s) can be legally offered to swap.

(iiii) If the item(s) is found to be misdescribed or not to guidelines, the cost of returning the item from the swappee falls on the swapper.

3. Swappees responsibilities 

(i) If the piece is not as described upon exchange, the swapper must be contacted and made aware of the issue.  The swappee must prove the piece is not as described, providing imagery where necessary to Dopplle.  

(ii) If it is the case that the claim is correct, the swappee will be reimbursed with the equivalent token.  The swapper will be responsible for the cost of returning the item.

4. Dopplle Coins

(i) Dopplle Coins are for indicative purposes only and cannot be exchanged for money. 

(ii) Dopplle reserves the right not to award coins for items even if initially approved. Although you may appeal any evaluation, our decision is final.

(iii) Dopplle has the authority to cancel coins for any reason effective upon sending notice to you at the email address you provide whilst registering or such other email address as you may later provide to us.