![](https://www.dopplle.com/wp-content/uploads/2020/05/googleplay.png")
FAQ's
This page is broken down into relevant sections to help users should there be an issue or if you are not quite sure how to do something. Clicking the buttons below will take you to that section or manually browse the help.
The Basics
What is Dopplle?
Dopplle is a platform which promotes sustainable living through fashion. We launched our clothes swapping app at the beginning of the year and now need the support of students to expand across the country. We are proving that this is something we want and need, in order to have a more sustainable lifestyle.
How to download Dopplle app
You can download Dopplle from Google Play Store or Apple Store using the links below.
How can I use Dopplle?
After downloading the app you will need to create an account. Once the account is created you will be able to browse other users’ items, list your own items, request items and send messages.
Do I have to give and take to use Dopplle?
No. Many people will do both, but some people will only add and others will only request. Whatever takes your fancy!
The Dashboard
Add New Item
To add an item, add a title for it followed by a photo. You will then be able to add further details such as a description, add more photos, add categories and access messages for that item.
Browse Dopplle
Browse all of the items that other users have listed here. You can refine your searches by using the search bar along with the filters, click on a thumbnail to view the item with more detail, like an item and send messages.
My Trades
All trades are accessed in this section. It is broken down into 4 sections
Liked – When you like an item by clicking the Heart Icon on an item it will be shown here. You can like as many items as you want for viewing later.
I Want – Any requests you have made to another users items is displayed here.
Requests – Any requests for your items from other users is displayed here.
Completed – A log of all completed trades is displayed here.
This section can also be accessed from the side menu.
My Items
Any items that you have added will be accessible from this section. There are 3 tabs Draft, Active and Items in Trade.
Draft – Any items you haven’t finished adding information to will be shown here, you can edit them at any time. To make it an active listing so other Dopplle users can see it, click the ‘This Item Is Available’ option. It will then move into the Active section.
Active – All items shown are listed and other Dopplle users can browse them and request them. If you want to move an item back to draft you just unclick the ‘This Item Is Available’ option.
Items in Trade – Any items which are currently in a trade will show here. Clicking an item will take you into the Item editor area, however, if a trade has started you will not be able to edit the item.
Profile
Clicking your profile image or name from the Dashboard will take you to the Profile editor where you can update your photo, update your details and change your password.
You can also access this screen by clicking your image on the side menu.
Messaging
How do I see a message sent to me?
When a user messages you, you will receive a notification and email. Then just login to Dopplle, from the dashboard you will see a notification next to the envelope at the top right of the page. Click to read your messages.
Please note: Once you have read your new message and then visited a different part of the app, if you want to read that message again when you go into Messages you will need to click Load All Messages.
Can everyone see my messages on items?
No.
Only the recipient of the message will see your message on an item.
How do I message another user?
At the bottom of any item listed you will see the Messages Section.
Just fill out the question you have and click the send button next to it.
Your message will be displayed at the bottom of the item where the only you and the other user can see it.
Can I message a user after a trade is completed?
Yes you can.
Go to My Items, then click Completed and open the item.
Scroll to the bottom of the item as you normally would and send a message.
Trading
How do I request an item?
Browse through items in the Browse Dopplle Section. You can choose filters to narrow your searches for categorisations and location. Click on an item and then click the Cart icon to request it. The owner will be notified you are interested in the item.
How do I get an item after I requested it?
When you request an item, it will display the different Shipping options that are available. These consist of –
Pick up in person
Dopplle Collection Point
My address – Home
There is a listing that is inappropriate
When browsing items, if you come across a listing that is inappropriate, whether it be be due to the photos or the wording of a listing, you can report it and the Dopplle Staff will look into it.
Reporting an Item – Under the description of a Item Listing there is a button – Report This. Clicking this you will be presented with a few options, choose the relevant one and submit it.
How can I like an Item?
When viewing an item click on the heart icon next to the thumbnail.
To view all liked items, go to My Items and Liked Items.
To Unlike an item, go into the item and click the heart icon again.
What are Dopplle Coins?
Dopple Coins are what we call credits within the app – they are your virtual currency. All trades within the Dopplle app are made within a closed ecosystem, so no money will change hands. You earn coins by trading one of your own items of clothing and you ‘spend’ them by trading with another user’s item.
How do I edit / remove my item?
Edit Item – Navigate to My Items and the relevant section (Draft or Active) and click on the thumbnail.
From here you can Edit the details, Add photos, Change description, Categories, Pricing & Shipping and view all messages for that particular item.
Please note – if a trade is active on the item you will NOT be able to edit the details of the item.
Deleting an Item – Navigate to My Items and the relevant section (Draft or Active) and click on the thumbnail.
Under the Update Button is Delete. Click this to delete the item.
Can I filter my searches?
Yes you can.
When browsing items click on the Filter Icon at the top right of the page. Choose what categories or location you would like narrow the search down to and apply the filter. The app will take you back to the Browse Dopplle page with your filters applied.
Clear the filter: – Click filter icon again and then push Clear on the top right followed by apply.
Can I reject a trade?
Yes you can.
If auto-approve is NOT on on that item, you can accept or reject the trade.
If auto-approve is on on that item, then to stop the trade, you will have to report it.
Troubleshooting
I can't Login
Make sure you are using the correct username and password to login.
If you are sure the username is correct please try to reset your password by pressing Login >> ‘Forgot Password?’.
Enter the email address used for you account. Shortly after requesting a new password, an email will be sent with instructions and it will also display your username. Make a note of this and try again or reset your password to start fresh.
If you still cannot login after all options please email hello@dopplle.com and we will help you out!
I can't remember my password
On the login screen there is a button – ‘Forgot Password?’.
Click this and follow the instructions to reset your password.
Camera
Can I use my front and back camera?
Yes you can.
We recommend using your back camera for most photos of the items as it will take a better quality photo. You can use your front camera if needed.
Can I change the order of my photos?
No.
Currently, you are unable to change the order of your photos of an item. The only way you can change the order is to delete them all and re-add them again in the correct order that you want them.
How should I take a photo of an item?
You want the first photo of your item (this is the photo that is viewed form the Browse Dopplle page) to either be a full photo of the item on a hanger or on a person. In the photos, include a front and a back view, plus close-ups of any details/marks/damage/labels.
Access to my camera isn't allowed
Go to your phone settings, find the Dopplle camera settings and change to allow camera to be used in the app.
If this doesn’t work, delete the app and re-download it. Make sure you allow the camera to be used in the app this time around when the pop-up appears.
If you have a question that you think we should add to our FAQs section, please follow the link to our contact form HERE.
Below are a few sections with more detailed information.